Roles
Personal Account Representative
This is the individual responsible for processing/preparing all transactions for clients in all support areas. The Personal Account Representative will have a complete understanding of each transaction being processed including the best method of payment, business purpose, and entry into systems for completion.
Group Leader
Person responsible for managing the Client Service Agreement between the departments and FSS, ensuring University policy, procedure and audit compliance, collaborating with departmental staff to develop a business knowledge of each area that will ensure appropriate judgment in accomplishing administrative activities, answering technical questions, and ensuring timely and effective attention to service issues pertinent to the agreements. The Group Leader will serve as an interface between Financial Support Services, the department and central administration.
Director
Plans, organizes, directs and controls financial services within and among clients through the business service center. The Director's primary emphasis is on providing quality service to all customers and to the University, and is the Director of Finance and Budget of those units for the Vice Provost for Research. The Director regularly participates in re-engineering efforts to improve service delivery and communicates all pertinent information to RDBSC, clients and staff.
Responsibilities
FSS/RDBSC General Responsibilities
- To provide services to our customers within our established turn-around / response times.
- To serve as stewards of our Customers' resources and the University's resources and policies.
- To provide guidance, counsel and recommendations for best practice, cost-savings and/or re-engineering opportunities.
- To be available to all clients to assist and ensure understanding of responsibilities and interactions with FSS/RDBSC.
Department Responsibilities
- To inform FSS of any personnel changes within a department - particularly for Department Heads and/or Department Contacts.
- To provide FSS with feedback to serve you and your department in the most efficient and effective manner.
How to Access FSS
- Contact your Personal Account Representative or the Group Leader via email or telephone.